Privacy Policy

General Privacy Information

You can browse CalcPrep without an account. When you sign in, we store your name, email address, and your activity on the site, such as quiz attempts and course progress, so we can show your progress back to you. We also store information you choose to give us, for example through the contact form or your profile.

We never sell your personal information. We share it only with the service providers that run parts of CalcPrep for us, listed under Third-Party Tools below, and only so they can do that work.

Information Collected for Tutoring Services

When you book a tutoring session with CalcPrep, we collect certain information to provide our services effectively:

Personal Information

We collect basic contact information including your name, email address, and optionally your phone number. For students, we may also collect information about your current course, academic goals, and specific topics you need help with to better prepare for your session.

Payment Information

When you make a payment for tutoring services, your payment information is processed by our secure third-party payment processors (Stripe). CalcPrep does not store your credit card details on our servers.

Session Information

We keep records of your tutoring sessions, including dates, duration, topics covered, and notes about your progress. This information is used to provide continuity in your learning experience and to improve our services.

How Information is Used and Stored

Use of Information

We use the information collected to:

• Schedule and conduct tutoring sessions
• Process payments
• Communicate with you about your sessions
• Track your academic progress
• Improve our tutoring services
• Address any concerns or questions you may have

Session Recordings

With explicit consent from both the tutor and student, sessions may be recorded for educational purposes. These recordings are stored securely and are only accessible to the student, the tutor, and authorized CalcPrep staff. Recordings are typically retained for 60 days, after which they are automatically deleted unless specifically requested to be kept longer.

Information Storage

Personal information is stored with Google Firebase, which hosts our website, accounts, and database. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Tutoring Emails

If you are a tutoring student, a parent linked to a student, or the person who pays for lessons, we send you emails about those lessons. These emails are transactional: they are about lessons you or your family booked, and we do not use them for marketing.

Types of Emails

• Booking updates: when a lesson request is received, confirmed, or declined.
• Lesson reminders: the day before each lesson, with the time and the link to join.
• Schedule changes: when a lesson is moved, cancelled, or restored.
• Lesson recaps: what was covered and practice for next time. Payment status for a lesson goes only to the person who pays.

Choosing Which Emails You Get

You can turn each type of email on or off in the Email Preferences section of your profile. If a lesson you were already emailed about is moved or cancelled, we still send you that update so you are not left with outdated information.

How Emails Are Sent

We send these emails through Resend, an email delivery service based in the United States. To deliver an email, Resend receives your email address and the email's contents, which can include names, lesson times, meeting links, lesson summaries, assigned practice, and payment status. Resend keeps a copy of sent emails for up to 30 days and uses this information only to deliver email for us.

We keep our own record of which addresses each lesson email went to and whether it was delivered. That record is deleted roughly 30 days after the lesson.

SMS/Text Messaging

CalcPrep offers an SMS messaging program that allows users to receive text messages related to our AP Calculus tutoring and exam prep services. By opting in to our SMS program, you agree to receive text messages from CalcPrep at the phone number you provide.

Types of Messages

We may send the following types of SMS messages to users who have opted in:

• Transactional Messages: Appointment reminders, session confirmations, schedule changes, and account notifications.
• Marketing/Promotional Messages: Information about our programs, special offers, and educational content (only if you have separately opted in to receive marketing messages).

Consent and Opt-In

You may opt in to receive SMS messages from CalcPrep through our website opt-in form at calcprep.com/sms-opt-in. Consent is collected via separate, unchecked checkboxes for transactional and marketing messages. Checking these boxes is entirely voluntary and is not required to use our services or submit the form. You may opt in to one, both, or neither category of messages.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from CalcPrep. After opting out, you will receive a one-time confirmation message confirming your removal. You may also contact us at hi@calcprep.com to request removal from our messaging list.

Help

For assistance with our SMS program, reply HELP to any message, or contact us at hi@calcprep.com or (954) 799-9630.

Message Frequency and Rates

Message frequency varies depending on your interactions with CalcPrep and the type of messages you have opted in to receive. Standard message and data rates may apply depending on your mobile carrier and plan. CalcPrep is not responsible for any charges incurred from your carrier.

No Sharing of Mobile Information

Your mobile information, including your phone number and SMS consent, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. We may share your phone number with our SMS service provider solely for the purpose of delivering messages on our behalf, and for no other purpose.

Data Collected via SMS

When you opt in to our SMS program, we collect your phone number, name, email address, and your consent preferences (transactional and/or marketing). This information is stored securely and used only for the purposes described in this Privacy Policy.

Cookies, Tracking Technologies, and Analytics

CalcPrep uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, such as authentication and session management. These cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website, including pages visited, time spent, and navigation patterns. This data is aggregated and anonymized.
• Functional Cookies: Used to remember your preferences, such as login status and display settings.

Third-Party Analytics

We use third-party analytics services, including Google Analytics and Meta Pixel, to collect information about how our website is used. These services may use cookies and similar technologies to collect and analyze usage data. The information collected is used to improve our website and marketing efforts. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your experience on our website. For more information about managing cookies, visit your browser's help documentation.

Third-Party Tools

CalcPrep uses several third-party tools to facilitate tutoring services:

• Video Conferencing: We use platforms like Zoom and Google Meet for our tutoring sessions. These platforms have their own privacy policies, and we encourage you to review them.
• Scheduling Software: We use Cal.com for booking appointments, which collects basic contact information and scheduling preferences.
• Payment Processing: We use Stripe to handle transactions. Stripe adheres to PCI DSS standards for secure handling of payment information.
• Hosting, Accounts, and Database: We use Google Firebase to host the website, handle sign-in, and store account and tutoring information.
• Email Delivery: We use Resend to send tutoring emails, as described under Tutoring Emails above.
• Calendar: Scheduled lessons are added to the tutor's Google Calendar so the tutor can keep track of them.

While we carefully select our third-party service providers, CalcPrep is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before using their services.

Student Rights

As a user of our tutoring services, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Restriction: You can request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us through our contact form or at the email address provided on our website.

Changes to This Privacy Policy

CalcPrep reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our website contact form.